Anne wanted to simplify the current method of ordering missing medicat

QUESTION

Anne wanted to simplify the current method of ordering missing medications. She devised what she thought was an excellent idea and presented her plan to the nurse manager on the unit. Her idea was rejected.

What step in the process of change did Anne forget to follow?
A. Threatening others
B. Provoking resistance
C. Unfreezing
D. Refreezing

ANSWER:

ANS: C