After measuring performance against control standards, there are three

QUESTION

After measuring performance against control standards, there are three courses of action. Which action is appropriate under what circumstances?

What will be an ideal response?

ANSWER

Answer: If results are adequate, but not outstanding, no action is necessary. If results are very positive, perhaps a celebration is in order. If results are negative, corrective action should be taken. Perhaps the standards were set too high, or the employees were inadequately prepared.
Explanation: Good performance should be reinforced through recognition, bonuses, or raises, commensurate with the achievements. Falling short of standards could be a function of employee behavior or conditions outside the employees’ control. Further assessment might be necessary.