A practice manager working for a busy pediatric orthopedic practice is

QUESTION

A practice manager working for a busy pediatric orthopedic practice is worried that the wait time for the patients is becoming far too long.

She decides to do some research about similar practices regarding standard waiting-room time to see how her practice compares. What is this comparison an example of?

A) Consumer satisfaction
B) Financial performance
C) System integration
D) Benchmarking

ANSWER:

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