A patient visits his primary-care physician and is seen initially by t

QUESTION

A patient visits his primary-care physician and is seen initially by the nurse to take vital signs following a request by the administrative assistant to complete insurance paperwork.

The doctor then comes in to perform a history and physical and diagnoses the patient with an upper respiratory infection. Which of the following people in this scenario represents the external customer as discussed in the text?

A) Doctor
B) Patient
C) Nurse
D) Administrative assistant

ANSWER:

B