A nurse manager was having difficulty with the staff. Morale was low b

QUESTION

A nurse manager was having difficulty with the staff. Morale was low because of petty gossiping among the staff and intolerance of each other’s behaviors. The nurse manager decided that the best way to handle this situation was to develop self-competence

a. Attending a conflict management course
b. Being politically aware
c. Being conscientious
d. Attending a service orientation program

ANSWER:

ANS: A
According to Goleman, social skills are adeptness at inducing desirable responses in people by exerting influence, listening and sending convincing messages, resolving disagreements, inspiring others, managing change, nurturing relationships, collaborating and cooperating toward shared goals, and creating group synergy through team development.