A group of nursing assistants approached the nurse manager to discuss

QUESTION

A group of nursing assistants approached the nurse manager to discuss pay raises on another unit. This is a form of:

a. Upward communication
b. Lateral communication
c. Diagonal communication
d. Informal communication

ANSWER:

ANS: D
Informal communication spreads at an increasing rate as individuals from clusters inform other small groups of people who work nearby or with whom they have contact.