A client who is experiencing a crisis is admitted to a nursing unit. W

QUESTION

A client who is experiencing a crisis is admitted to a nursing unit. When entering the client’s room, the nurse should attempt to establish rapport and engage the client by

a. offering a brief introductory statement to quickly orient the client to the purpose of crisis questions.
b. demonstrating an inflexible approach when caring for the client.
c. placing the client in a dimly lit room close to the nursing unit.
d. delegating to several nurses the role as primary contact for information.

ANSWER:

ANS: A
Clients in crisis look to health professionals to structure interactions. Introduce yourself briefly, and quickly orient the client to the purpose of the crisis questions and how the information will be used. Clients and families experiencing a crisis state require a compassionate, flexible, but clearly directive calm approach from nurses. The client should be placed in a quiet, lighted room with no shadows, away from the mainstream of activity. Ideally, one nurse should be the primary contact for information.