Which of the following is the primary task to be accomplished during t

Which of the following is the primary task to be accomplished during the initial telephone contact between the home health nurse and the client?

a. Make sure that the name, address, telephone, and other data are accurate
b. Confirm that the nurse will be a guest in their home so socialization can occur
c. Allow the client to give permission and agree to a time for a home visit
d. Warn the family that the nurse will always need to immediately see the proof of insurance before proceeding further

ESSAYBID ANSWER

ANS: C
The nurse contacts the client and informs him or her about the service referral. The first telephone contact with the client or family consists of an exchange of essential information, including an introduction by the nurse, identification of the agency that received the referral, and the purpose of the visit. After the initial exchange of information, the nurse informs the client of his or her desire to make the home visit, the client gives permission, and the group sets a mutually acceptable time for the visit. The nurse is a guest in the client’s home but not in the usual social sense. Public health nurses who are reimbursed by tax dollars may not require evidence of insurance coverage.