The nurse manager knows there is conflict between two of the charge nu

QUESTION

The nurse manager knows there is conflict between two of the charge nurses. This nurse manager makes the decision to postpone an intervention and allow the conflict to escalate.

Which best describes the goal of the nurse manager in making this decision?

1. Allow sufficient time for the conflict to spontaneously resolve.
2. Gain time to identify all possible conflict-solving strategies.
3. Prevent the nurse manager from making a premature decision.
4. Motivate the participants to work through their own conflict.

ANSWER:

Answer: 4

Rationale: The nurse manager might delay intervention to allow the conflict to escalate because increased intensity can motivate participants to work through conflict management on their own. Allowing sufficient time is not appropriate because effective conflict management is needed for resolution. Gaining time is incorrect because it is the responsibility of the participants to identify conflict-resolving strategies, and not the obligation of the nurse manager. Preventing the nurse manager from intervening is incorrect because although conflict management does take time, at times, it is beneficial to allow the parties to seek resolution.