To show excellent communication skills, which skill is an important co

QUESTION

To show excellent communication skills, which skill is an important consideration for the nurse leader?

1. Sending friendly messages
2. Succeeding through repeating messages
3. Crafting messages with appropriate terminology
4. Requiring title use when speaking to staff

ANSWER:

Answer: 3

Rationale: The nurse manager needs to use terminology appropriate for the receiver. Choosing words the receiver can understand will help ensure that messages are clear. All messages a nurse manager sends cannot be friendly, due to the responsibilities for managing the unit effectively. Repeating the same message does not necessarily show excellent communication skills, as the message might not be crafted in such a way that the receiver can understand it. Title use when relating to staff does not necessarily indicate excellent communication skills.