A newly hired nurse manager is working on gaining staff trust through

QUESTION

A newly hired nurse manager is working on gaining staff trust through open communication. Which step is the final activity in continuously enhancing communication skills?

1. Decide how to say what you want conveyed.
2. Ensure that the communication was understood.
3. Develop an appropriate and thoughtful response.
4. Think about the goals of the communication.

ANSWER:

Answer: 2

Rationale: Ensuring that all parties understood the communication is the last step, since it involves evaluation. Deciding on the goals of the communication is first, followed by how the message should be conveyed. Then the sender needs to ensure that the communication was understood and, once a reply is given, develop an appropriate and thoughtful response. Thinking about the goals is assessment, and deciding how to say the message and developing the response are implementations.