The nurse manager of a long-term care facility was mediating an interp

QUESTION

The nurse manager of a long-term care facility was mediating an interpersonal conflict between a staff nurse and a nurse’s aide who worked together on the night shift. One strategy that the nurse manager used was to:

a. Allow each staff member to blame the other
b. Encourage the staff nurse to tell her side of the story
c. Allow the nurse’s aide to tell the staff nurse which of her personality traits bothered him
d. Encourage each staff member to listen to the other’s point of view

ANSWER:

ANS: D
One helpful mediating strategy is to encourage each party to listen actively and try to understand the other person’s point of view.