The licensed personnel were told that they could no longer wear differ

QUESTION

The licensed personnel were told that they could no longer wear different-colored scrubs as their uniforms. They were told that they had to wear white uniforms.

Because the licensed personnel were unionized, they refused to continue working until they could resume wearing different-colored scrubs. The best way for the nurse manager to handle this situation would be to:
a.
Express the shared value of choice with the licensed personnel
b.
Use the nurse manager’s authority and force them to comply
c.
Demonstrate acceptance of their request
d.
Explore the reason for the resistance to wearing white uniforms

ANSWER:

ANS: D
Differences cannot be resolved without first understanding them, so it is important to explore the opponent’s views.