The hospital administrator insinuated that overtime hours would be cut

QUESTION

The hospital administrator insinuated that overtime hours would be cut from a certain staff member’s work schedule. This staff member had a history of complaining about the hospital’s policies.

An essential rule that the staff member needs to remember when negotiating is to:
a.
Show no fear
b.
Be ready to be intimated
c.
Complain to others about the problem
d.
Be ready for the conflict

ANSWER:

ANS: A
One essential rule of negotiation is to show no fear in the face of intimidation.