Two staff nurses were unable to resolve their differences regarding th

QUESTION

Two staff nurses were unable to resolve their differences regarding the number of assigned days they had to float to another unit. The two staff nurses agreed to ask the nurse manager to help manage this conflict by:

a. Mediating
b. Planning
c. Collaborating
d. Competing

ANSWER:

ANS: A
Mediation is a friendly intervention by consent and invitation for settling differences between parties. It is negotiation that involves a third party who is knowledgeable about negotiation procedures and can help the parties do their bargaining.