Which of the following is an example of a hygiene factor in Herzberg’s

QUESTION

Which of the following is an example of a hygiene factor in Herzberg’s two-factor theory?

a. Staff members’ concern that the hospital will lay off workers
b. Hospital’s sponsoring of an awards banquet for all personnel
c. Performance evaluations that provide positive feedback
d. Staff nurses’ attendance at workshops to increase knowledge

ANSWER:

ANS: A
According to Herzberg, dissatisfaction results when people perceive that they are being treated unfairly in pay, benefits, status, job security, supervision, or interpersonal relationships. Herzberg classifies these as hygiene factors.