A hospital planned to begin using a new computerized medication admini

QUESTION

A hospital planned to begin using a new computerized medication administration record. The hospital used an external consultant to act as a change agent and educate the staff. An advantage to using external consultants is that they:

a. Will devote more time to the problem
b. Are less costly
c. Have limited backgrounds
d. Bring new ideas and different perspectives to the situation

ANSWER:

ANS: D
External consultants have more diverse backgrounds, bring new ideas and a different perspective to the situation, and are independent of the power structure; consequently, they have more power.