The unit manager on 4E is concerned about the performance of Jean, a s

QUESTION

The unit manager on 4E is concerned about the performance of Jean, a staff nurse. She is not involved directly with Jean, so she has not been able to determine whether the problem is one of motivation, ability, or both.

If Jean lacks ability, which of the following strategies might the head nurse use?

a. Dismiss or transfer Jean.
b. Document all problem areas and then discuss them with Jean.
c. Develop appropriate solutions and make recommendations to Human Resources.
d. Smooth over the problems if they are minor in nature.

ANSWER:

ANS: B
For the employee to change and grow, specific corrective measures need to be taken. Consultation with the employee is necessary, and documentation is key to determining the issues.