A nurse manager understands that the second step in handling an employ

QUESTION

A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident. Which of the following is best for documentation of personnel problems?

a. Use of the performance appraisal on an annual basis
b. Notes made immediately after an incident that include a description of the incident, actions taken, plans, and follow-up
c. A tally sheet of medication errors and other specific problems that will be used at annual review
d. Copies of reports, placed in his or her file, of all unusual occurrences involving the employee

ANSWER:

ANS: B
In documenting staff problems, it is important to specifically indicate what rules were broken or violated, consequences if behavior is not altered, employee’s explanation of the incidents, and the plan of action to achieve and to reach new goals.