Sarah is a nurse manager in a surgical unit. She is concerned about a

QUESTION

Sarah is a nurse manager in a surgical unit. She is concerned about a conflict between Lucy (a staff nurse) and one of the maintenance personnel.

Sarah explains to Lucy that unsatisfactory resolution of the conflict is typically destructive and will result in:

a. Decreased frustration between the maintenance worker and her.
b. A good relationship with the maintenance department.
c. Eventual resolution of the problem without further intervention.
d. Decreased productivity on her part.

ANSWER:

ANS: D
Research by Saltman et al. (2006) determined that productivity decreases with destructive conflict, whereas constructive conflict strengthens relationships.