Two nurses on a psychiatric unit come from different backgrounds and h

QUESTION

Two nurses on a psychiatric unit come from different backgrounds and have graduated from different universities. They are given a set of new orders from the unit manager. Each nurse displays different emotions in response to the orders.

Nurse A indicates that the new orders include too many changes; Nurse B disagrees and verbally indicates why. This step in the process is which of the following in Thomas’ Stages of Conflict?

a. Frustration
b. Conceptualization
c. Action
d. Outcomes

ANSWER:

ANS: B
Thomas’ Stages of Conflict include conceptualization, which involves different ideas and emphasis on what is important or not or about what should occur.