After using a mediator to resolve a conflict between the nurse manager

QUESTION

After using a mediator to resolve a conflict between the nurse manager and two staff nurses, the chief nursing officer decides to:

a. Observe to make sure the conflict has been resolved.
b. Fire both staff nurses.
c. Reassign both staff nurses.
d. Reassign the nurse manager.

ANSWER:

ANS: A
The nurse leader should follow up to determine if the conflict has been resolved because, in professional practice environments, unresolved conflict among nurses is a significant issue that results in job dissatisfaction, absenteeism, and turnover, as well as in decreased patient satisfaction and poorer quality in patient care.