As a nurse manager, you notice that one of your new nurses has provide

QUESTION

As a nurse manager, you notice that one of your new nurses has provided exceptional care for a patient with especially complex needs. What would be the MOST effective way of recognizing the nurse’s performance?

a. At the next performance review, note specifically what the nurse did to make the patient comfortable.
b. To avoid embarrassing the nurse in front of others, find a way to compliment the nurse in private.
c. When the nurse comes out of the room, tell the nurse specifically what you appreciated about the care that was provided.
d. Encourage the patient to note the care on the patient feedback form so that the institution can recognize the nurse’s efforts.

ANSWER:

ANS: C
Acknowledgement is most effective when it is specific, timely, given in public, sincere, and on an eye-to-eye basis. The more time that elapses between the event and acknowledgement, the less effective it becomes.