After staff meetings lately, Sharon, the head nurse, observes her staf

QUESTION

After staff meetings lately, Sharon, the head nurse, observes her staff in small groups, having animated discussions that end abruptly when she approaches. Sharon reflects on this observation and realizes that:

a. Two very outspoken members tend to dominate discussions in meetings.
b. This behavior is indicative of a high level of communication among her staff.
c. Staff members are very committed to the team and have strong opinions.
d. Ongoing discussion outside of meetings is conducive to creativity.

ANSWER:

ANS: C
When team communication is dominated by a few members, leaving others uninvolved or bored, disagreement is not expressed openly. As a result, team members “stuff” their feelings and wait until after meetings to voice their opinions.