The nurse manager was upset with the staff nurse and said, “You did no

QUESTION

The nurse manager was upset with the staff nurse and said, “You did not understand what I said.” Which element in the communication process was she referring to?

a. Feedback between receiver and sender
b. A message channel
c. A receiver who decodes the message
d. A set of barriers that may occur between sender and receiver

ANSWER:

ANS: D
Problems can occur at any point in communication and result in miscommunication. In this instance, it can be assumed that there was a sender, a receiver, a channel, and feedback. In this scenario, barriers such as distractions, inadequate knowledge, differences in perceptions, and emotions and personality may have resulted in misunderstanding between the manager and the staff nurse.