As the unit manager on the unit that is leading changes to heparin loc

QUESTION

As the unit manager on the unit that is leading changes to heparin locks, you find that Elizabeth is very valuable in terms of her observations about other units and her knowledge of organizational processes,

and now in discussing the new procedure with others. Elizabeth might be considered an:

a. Engager.
b. Innovator.
c. Informal change agent.
d. Informant.

ANSWER:

ANS: C
Informal change agents are those who do not have formal, positional power but who have credibility through expertise and can model the new way of thinking, or who offer suggestions, ideas, and concerns.