Elizabeth, an RN with approximately 15 years of service on your unit,

QUESTION

Elizabeth, an RN with approximately 15 years of service on your unit, walks away from one of the learning sessions on IV care and you overhear her telling a colleague that she thought the session was a waste of time because

“the unit has been using heparin for years and there has never been any adverse effects.” According to Havelock (1973), this comment may originate from failure in which phase of the six phases of planned change?

a. Generating self-renewal
b. Choosing the solution
c. Diagnosing the problem
d. Building a relationship

ANSWER:

ANS: D
The first phase of this model of planned change involves building a relationship as a basis for later phases, which include diagnosing the problem and choosing the solution. At this point, as a new manager, the relationship may not have yet developed sufficiently with Elizabeth.