Sue, a nurse manager, discusses her concerns about the hospital’s empl

QUESTION

Sue, a nurse manager, discusses her concerns about the hospital’s employee appraisal system with her work group, noting that it includes only one rating scale and that it means nothing unless the manager has effective relationship skills.

Sue’s concerns reflect which best practices associated with performance appraisal?

a. Rating scales are too generalized to be considered valid or reliable.
b. The effectiveness of appraisal is enhanced by a combination of methods and effective communication skills.
c. BARS is considered superior to simple rating scales in terms of performance appraisal.
d. Rating scales need to be designed by users to be well accepted.

ANSWER:

ANS: B
A combination of several methods is probably superior to any one method. The primary success of any performance appraisal lies in the skills and communication abilities of the manager.