At Health Center XYZ, staff members on the rehab unit have a head nurs

QUESTION

At Health Center XYZ, staff members on the rehab unit have a head nurse who is intolerant of error and publicly chides anyone who makes a mistake.

Over time, the rules on the unit dictate that mistakes are hidden and that areas of concern related to the functioning of the unit are discussed in tub rooms and are never openly discussed during periodic meetings. New staff members are quickly made to realize that silence is expected. The situation described is an example of:

a. Ethnicity.
b. Work environment.
c. Work culture.
d. Marginalization.

ANSWER:

ANS: C
Culture develops over time, is essential to survival, is learned and shared by members, and changes with difficulty.