When confronted with the controversy and the apparent poor morale of t

QUESTION

When confronted with the controversy and the apparent poor morale of the evening staff, the unit manager decided the staff needed to take some time off.

He scheduled holidays for the staff without consulting them. A couple of the staff nurses approached the manager and indicated that the problem was not scheduling, but rather the team leader and her patient assignments. What was the unit manager’s first missed step in problem solving?

a. Not using a problem-solving model
b. Not considering a number of alternatives
c. Poor evaluation of outcomes
d. Incorrect problem identification

ANSWER:

ANS: D
The unit manager did not begin with an accurate identification of the problem. Problem solving needs to begin with “why?”