A hospital wants to improve quality with its customers. It sends out a

QUESTION

A hospital wants to improve quality with its customers. It sends out a questionnaire to all patients who have stayed in the hospital in the last year and asks about their needs and how well they were met.

Which aspect of the Six Sigma process is the questionnaire going to provide data for?

A) Define
B) Analyze
C) Improve
D) Control

ANSWER:

A