The nurse manager is working with staff members to promote conflict re

QUESTION

The nurse manager is working with staff members to promote conflict resolution. The nurse manager recognizes that additional teaching is warranted when a staff member states,

a. “I will solicit the perspectives of others.”
b. “I will remember to criticize ideas, not people.”
c. “I will demonstrate manipulation when working with others.”
d. “I will avoid becoming emotional when discussing the conflict.”

ANSWER:

ANS: C
Steps to promote conflict resolution among health care team members include maintaining a respectful, nonpunitive atmosphere through team members demonstrating assertiveness, not manipulation; soliciting the perspectives of others; and remembering to criticize ideas, not people. Steps to promote conflict resolution among health care team members also include discussion in which emotion is avoided.