High Performance and Balanced Scorecard/Competing Forces

Question 1: Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior?

What is your root cause analysis of what makes an organization high performing?

What is your new idea for making the process better?

Question 2: Define what quality healthcare means from the perspective of one or more of these groups (pick 3 of below choices):

• Providers
• Patients & Family
• Payers
• Public Health
• Political Players
• Policy/Advocacy

APA reference