A client yells at the nurse frequently and uses profane language. Whic

QUESTION

A client yells at the nurse frequently and uses profane language. Which of the following is the most appropriate response by the nurse?

a. Remain silent and do not respond
b. Use an “I” statement when speaking to the client
c. Tell the client, “You make me angry.”
d. Ignore the behavior and walk away

ANSWER:

ANS: B
Assertive responses contain “I” statements that take responsibility. This behavior is in contrast to aggressive behavior, which has a goal of dominating while suppressing the other person’s rights. The goal of assertiveness is to communicate directly, standing up for one’s personal rights while respecting the rights of others. Conflict creates anxiety, which may prevent one from behaving assertively. Aggressive behavior has a goal of dominating while suppressing the other person’s rights. Aggressive responses often consist of “you” statements that fix blame on the other person. Assertive behaviors range from making a direct, honest statement about one’s beliefs to taking a very strong, confrontational stand about what will and will not be tolerated in the relationship.