The nurse is assigned to care for a client who has been diagnosed with

QUESTION

The nurse is assigned to care for a client who has been diagnosed with multiple sclerosis. Which communication behavior will have the most impact on the client?

a. What is said
b. Tone of voice
c. Sense of confidence
d. Verbal message

ANSWER:

ANS: B
The oral delivery of a verbal message, expressed through tone of voice, inflection, sighing, and so on, is referred to as paralanguage. It is important to understand this component of communication because it affects how the verbal message is likely to be interpreted. When the tone of voice does not fit the words, the message is less easily understood and is less likely to be believed. Pitch and tone can either support or contradict the content of the verbal message. Sense of confidence will be reflected in tone of voice. Verbal message is affected by voice inflection.