The nurse is replying to a group e-mail that contains a thread of prev

QUESTION

The nurse is replying to a group e-mail that contains a thread of previous e-mails regarding the topic. How should the nurse respond to this e-mail?

1. Include the message thread with the response.
2. Include all pertinent client data in the message for clarity.
3. Mark the message as confidential.
4. Use abbreviations when possible to shorten transmission time.

ANSWER:

Correct Answer: 1

When there is a thread of e-mails about a topic that is being discussed by a group, the thread of messages should be included with all responses. This helps to prevent a response from being “lost” in the group. E-mail should always be considered a public document, so no client data should be included, even if the message is marked confidential. There is no guarantee that the information will not be intercepted or diverted. Abbreviations should not be used unless there is certainty that all persons reading the message will understand them.