The clinical documentation committee is facing issues with the nursing

QUESTION

The clinical documentation committee is facing issues with the nursing staff regarding the upgrading of the documentation software.

The committee chair plans to review the stages of conflict with the committee in preparation for implementation of the software. In which order should the stages be reviewed?
1. Overt
2. Latent
3. Perceived
4. Aftermath

ANSWER:

Correct Answer: 2, 3, 1, 4

There are five stages, or levels, of conflict. Latent conflict is always present when there is a complex organization or when roles are differentiated and may come into conflict. Perceived conflict is when awareness begins. The conflict may or may not progress beyond a latent or perceived level. When it does progress, felt conflict occurs, and hostilities, anxieties, and stress erupt. Overt conflict results when the conflict is acted out and battle lines are drawn. Conflict aftermath comes about with a resolution, which may or may not be optimal. The results may range from full cooperation to active or passive resistance. Although the conflict is resolved, the behaviors may still be affected. There may be difficulty letting go of feelings once there is resolution.