A nurse is working in a health-care institution that uses e-mail for c

QUESTION

A nurse is working in a health-care institution that uses e-mail for communication. What should the nurse remember when using this method of communication in the work environment?

A. Professional e-mails must use formal headings.
B. Professional e-mails may remain informal.
C. E-mail does not require the same level of courtesy as a formally written communication.
D. Professional e-mails should be written in all capital letters.

ANSWER:

ANS: B