James has demonstrated strong leadership skills during his first year

QUESTION

James has demonstrated strong leadership skills during his first year as an RN. He observes that one of his coworkers appears very anxious when dealing with demanding families.

James displays emotional intelligence when he:
A. Reports to the nurse manager that his friend is very anxious when dealing with demanding families.
B. Says to his friend, “Dealing with these demanding families can be stressful.”
C. Says to his friend, “You seem very anxious when dealing with these families; maybe you should seek counseling.”
D. Ignores the behavior because everyone takes a different time to adjust to the role of an RN.

ANSWER:

ANS: B