When you arrive at your veterinary for your scheduled appointment you

QUESTION

When you arrive at your veterinary for your scheduled appointment you are greeted by the receptionist who immediately offers your dog a treat. The receptionist proceeds to let you know what to expect by explaining procedures and offering services.

You are then led to a waiting room where you are offered a water bottle and a magazine. Your veterinary’s marketing communication goal is ________.a. psychological
b. behavioral
c. affective
d. relational

ANSWER

d