On weekends at Dante’s burger shop, the line at the drive-up window ba

QUESTION

On weekends at Dante’s burger shop, the line at the drive-up window backs up into the street because his teen staff is unfocused and inefficient.

He tried to apply goal-setting theory, giving staff a pep talk and saying, “I need you guys to do better,” but the last two weekends, nothing changed. Why?
What will be an ideal response?

ANSWER

Answer: Dante didn’t give his employees specific, measurable goals. This is necessary to improve motivation and performance.
Explanation: According to goal-setting theory, goals must be specific, challenging, and achievable in order for them to enhance employee motivation and performance. “I need you to do better” is not a specific goal that employees can work toward effectively achieving.