The best control standards are specified and measurable desired perfor

QUESTION

The best control standards are specified and measurable desired performance levels for given goals. For which one of the following would a for-profit organization be LEAST likely to have a standard?

A) manufacturing defects
B) percentage reduction in costs
C) number of customer complaints
D) return on investment
E) employee morale

ANSWER

Answer: E
Explanation: E) Employee morale is often a difficult thing to measure. It can be tied to other more measurable indicators such as attrition, tardiness, or absenteeism, but morale itself is subjective and personal, making it difficult to quantify.