As a supervisory manager, Zelma supervises 12 employees in her San Die

QUESTION

As a supervisory manager, Zelma supervises 12 employees in her San Diego office. Her team members work well together, executing the day-to-day tasks of the organization in a highly effective manner.

But recently, a transfer from a different regional office joined the team. The new employee followed very different operational procedures in her home office before coming to San Diego. What skills should Zelma utilize to help the new employee have a smooth transition in learning new operational procedures?
A) conceptual skills
B) technical skills
C) time-management skills
D) human skills
E) decision-making skills

ANSWER

Answer: D
Explanation: D) Human skills allow Zelma to communicate company operating systems and culture to help the new employee feel comfortable and to fit in with current employees.