Which of the following, if true, undermines the Kryptos CEO’s argument

QUESTION

Which of the following, if true, undermines the Kryptos CEO’s argument?

A) A few years ago, Kryptos merged with another company.
B) Concern over a possible reduction of benefits is only one of many reasons why Domino Grace employees object to the merger.
C) Attempting to overcome change through hiding the truth about the effects of the change can undermine management’s credibility.
D) Domino Grace customers have strong connections to their brokers but little loyalty to Domino Grace as a company.
E) Employees at Domino Grace who have counterparts performing similar work at Kryptos tend to be paid more than their Kryptos counterparts.

ANSWER

Answer: D
Explanation: D) The Kryptos CEO thinks force is necessary, but if Choice D is true, then force might not be an option at all. If the customers connect with specific people more than they connect to Domino Grace, then those employees could ruin the business if they left. Choice D undermines the power of the company and so undermines the Kryptos CEO’s argument. Choice A tells us nothing about the circumstances of that merger, whether there was any resistance to those changes, or what (if anything) was done in response. Choice B says that the resistance is even worse, which strengthens the argument. Choice C is an argument against lying, but the CEO doesn’t propose to lie. Choice E suggests that the Domino Grace employees might have it better in a merged company. This supports the education and communication approach.