Which of the following, if true, best supports the CEO’s position that

QUESTION

Which of the following, if true, best supports the CEO’s position that Sri Lanka will be able to effectively meet Torgo’s customer service needs?

A) Torgo’s competitors have offshore operations and these companies have not contracted with any Sri Lankan workers.
B) Torgo cannot afford to use customer service call centers based in the United States.
C) Sri Lanka operates many call centers during the local night hours.
D) Sri Lanka is subject to periodic political and ethnic strife.
E) Sri Lanka has severe and sometimes destructive typhoons every few years.

ANSWER

Answer: C
Explanation: C) Call centers and trained customer service staff operating overnight in Sri Lanka could handle calls during the business day in the United States. Choice A suggests that Sri Lanka does not have a labor market useful to a software company. Choice B suggests why the company wants to move call centers offshore but doesn’t address whether Sri Lanka is a viable alternative. The potentially disruptive features of life in Sri Lanka described in Choices D and E weaken the case that Sri Lanka is a suitable place for Torgo to set up operations.