The U.S. Postal Service posted a $5.1 billion loss in the 2011 fiscal

QUESTION

The U.S. Postal Service posted a $5.1 billion loss in the 2011 fiscal year. Analysts attribute much of the system’s financial problems to a marked decline in the volume of mail, since more people are using email.

What business force is at play in this example?
A) economic
B) technological
C) demographic
D) global
E) social

ANSWER

Answer: B
Explanation: B) The ability to communicate and send documents via computers has supplanted the need for physical or “snail” mail.