A service-level agreement (SLA) represents an understanding between us
QUESTION
A service-level agreement (SLA) represents an understanding between users and the service provider. The purpose of this agreement is to define performance criteria by specifying the quantity and quality of service desired by the customer.
In 80 words or more, answer the following, what are the various parts of a service level agreement? What is the purpose of each element?
ANSWER:
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