Based on over two decades of experience using the case study method in
QUESTION
Based on over two decades of experience using the case study method in the classroom and in faculty workshops, we recommend that students work in teams and use the following guidelines for case studies.
¢ Read (or watch) the case carefully several times. The first time you read it, read it quickly, trying to pick up the high-level issues and players. In successive readings, become absorbed in the situation in such a way that you see yourself intimately involved with the personalities, problems, and conflicts.
Highlight sentences that may be important in identifying the main issue or theme of the case, as well as strike out those sentences that are nice to know but not critical to the issues in the case. This will help you to filter out the noise in the case.
¢ As the case starts to become more familiar to you, begin to ask yourself the following types of questions and jot down your thoughts:
1. What is going on in this case? Generally speaking, what types of managerial issues are there (e.g., human resources, leadership, legal, confidentiality, quality control, conflict management, etc.)?
ANSWER:
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